24-Hour Refund Policy
We stand behind the quality and stability of British IPTV. If you experience technical incompatibility within 24 hours of purchase, we offer a 100% money-back guarantee.
1. Eligibility for a Full Refund
You are fully eligible for a 100% refund under the following conditions:
- Your refund request is submitted within 24 hours of the initial subscription purchase timestamp.
- The service is technically non-functional on your verified compatible device (e.g. Firestick, Smart TV, Android Box, Apple TV) and our 24/7 technical support team cannot resolve the configuration issue.
- You have tested the troubleshooting steps provided by our technicians (such as DNS adjustments or cache reset).
2. Non-Refundable Situations
Because IPTV subscriptions involve instant digital server provisioning costs, refunds cannot be granted in the following scenarios:
- Requests submitted after 24 hours from the time of account creation.
- Accounts suspended due to a violation of our Fair Usage Policy (e.g., unauthorized restreaming or simultaneous multi-device logins beyond plan limits).
- Incompatibility resulting solely from insufficient subscriber internet speed (we recommend a minimum of 30 Mbps for 4K streams).
- Change of mind after extensive viewing of pay-per-view sporting events.
3. How to Request Your Refund
Requesting a refund is simple, fast, and does not involve endless automated phone queues:
Send your Order ID and email address to our 24/7 team for instant review.
Chat on WhatsApp →Email your receipt to our billing desk. We process incoming requests within 2 hours.
support@castvera.com →4. Processing Time & Reversals
Once approved, your refund is executed immediately on our payment processor. Depending on your bank or credit card issuer, the funds typically reappear in your statement within 1 to 3 business days.
Billing Inquiries
British IPTV Billing Department
123 Westminster Bridge Rd, London, SE1 7HR, United Kingdom
Primary: contact@britishiptv.pro | Escalate: support@castvera.com
Subscribed to 12-Month 4K UHD Plan