Privacy & Data Protection Policy

2. Information We Collect

We practice strict data minimization and only collect what is strictly necessary to activate and service your IPTV subscription:

• Subscription Delivery Data: Your email address or WhatsApp handle, used exclusively to send M3U playlists, Xtream API credentials, and device setup instructions.
• Payment Transaction Data: Handled entirely through encrypted third-party payment gateways. We never store, process, or view credit card or bank credentials on our infrastructure.
• Session Technical Telemetry: Ephemeral connection timestamps to maintain active concurrent stream limits according to your purchased plan. We maintain a strict Zero-Browsing-Logs policy—we never track or inspect the channels or content you stream.

3. How We Use Your Information

The limited personal data we process is utilized for:

• Instant automated provisioning and renewal of your IPTV subscription credentials.
• Providing 24/7 technical customer support via WhatsApp and official email.
• Defending against distributed denial of service (DDoS) and unauthorized credential sharing.

4. Third-Party Disclosure & Zero Resale

We never sell, lease, trade, or monetize your personal information to advertisers, data brokers, or marketing intermediaries. Data is disclosed only when required by mandatory law or to secure infrastructure providers operating under strict confidentiality contracts.

5. Cookies and Local Storage

Our website uses minimal browser localStorage cookies solely for conversion frequency capping (ensuring you do not see promotional popups more than once in a 24-hour window) and preserving UI preferences.

6. Your UK GDPR Rights

You have the right to request access to any personal data associated with your subscription, request rectification of erroneous data, or request permanent erasure ("Right to be Forgotten"). To exercise your rights, contact our Data Protection Officer at contact@britishiptv.pro or support@castvera.com.